General Terms of Business

Health From Nature s.r.o., Vondroušova 1186/33, Praha 16300 Czech Republic.


The content of these websites is owned by Health From Nature s.r., and is intended for users solely for personal, non-commercial use. It is forbidden to copy, distribute, sell and use any other form of use of this site for commercial or illegal purposes. These pages also contain links to sites owned by other companies and persons who are solely informative, and Health From Nature s.r.o. bears no responsibility for the truthfulness of the information and content of those sites.

By using these web sites, or any of the services listed there, you agree to these general terms of business and information contained herein.


The buyer is liable for material and criminal liability for the truthfulness of the data entered when registering at the webshop.


We are obliged to provide personal data protection, by collecting only the essential, basic customer / customer information necessary to meet our obligations; We inform buyers of how we use the collected data, we regularly give customers the choice of using their data, including the ability to decide whether or not to delete their name from the lists used for marketing campaigns.

All customer information is strictly kept and only accessible to employees whose data is necessary for doing business. All our employees and business partners are responsible for compliance with the privacy principles.

OFFER is obliged to provide the items according to the published information, except in the case of exceptional circumstances ie circumstances which can not be affected because they can not be foreseen and therefore not removed (strikes, restrictions issued by the state, death of the service provider, )


Inquiries for ordering items are received electronically, filling out the form provided on our web site.
When submitting the application, the client is obliged to provide all the information necessary for the ordering process and be fully responsible for the truthfulness of the data.
To confirm the ordering, an advance must be paid whose height and term of maturity are determined by a specific offer on the client’s request.
Upon payment of advance payment, the client confirms that he is fully acquainted and agrees with all the features and conditions under which certain items are offered.
By the very nature of the payment, all that is stated in these general terms becomes a legal obligation both for the client and the
We are reminded that you must be of full age for the execution of financial transactions through our pages and that by using our pages you accept full financial responsibility for the transactions performed.

  1. Virman, Paypal, or Internet Banking on our giro account.
  2. Payment by Paypal
  3. Payment with credit / debit cards

We are proud that we are able to offer online card payments through credit / debit cards.
There is one-time payment via Visa, MasterCard®, Maestro®, American Express, Diners and Discover Card.

Your personal information is protected and will not be disclosed to third parties. Payment is made through the online payment system WSPay for online authorization of credit and debit cards when purchasing.

Online Payment Security Statement


When you pay for our web store, use the WSPay – an advanced payment card payment system online.

WSPay ensures the complete secrecy of your card data from the moment you enter them into the WSPay payment form. Payments are transmitted by encrypted from your web browser to the bank that issued your card. Our store never comes into contact with the full details of your payment card. Also, data is unavailable even to employees of the WSPay system. Insulated core manages and manages sensitive data independently, keeping them completely safe.

The payment access form is secured with the highest reliability SSL transport code. All stored data are additionally encrypted, using a cryptographic device certified to the FIPS 140-2 Level 3 standard. WSPay meets all the requirements for online payment security prescribed by leading card brands, or operates in accordance with the standards – PCI DSS Level 1 – the highest security standard for payment card industry. When paying for cards included in the 3-D Secure program, your bank with the validity of the card also verifies your identity with tokens or passwords.

WSPay Info collects all collected information as bank secrecy and treats them accordingly. Information is used solely for the purposes for which they are intended. Your sensitive data is completely secure and their privacy is guaranteed by state-of-the-art security mechanisms. Only the data necessary for the performance of the job will be collected in accordance with the prescribed on-line payment procedures.

The security controls and operational procedures applied to our infrastructure ensure the current reliability of the WSPay system. In addition to maintaining strict access control, regular security tracking, and deep-seated network vulnerability checks, as well as providing timely information security, keeps and improves the security of your system by protecting your card.
Thanks for using WSPay!


Thank you for your trust!


Order Confirmation Notice The Buyer will receive an email within 24h of the purchase that contains all legally prescribed details.


Delivery is done exclusively in the Republic of Croatia.
All prices are quoted in Croatian national currency, Croatian kuna (HRK), with VAT included. High prices in the online store are worth to buy online. Discounts on discount / discount are also included in VAT.

HP Express – the delivery price for order value less than kn 200.00 is kn 22.50 . If the recipient is not at the specified address at the time of delivery, the deliverer leaves a message on the consignment and the consignee has to go to the consignment at the post office. Delivery for HP-Expres 1-2 workdays.

RIGHT of Health From Nature s.r.o. TO CHANGE AND CANCEL ORDERS reserves the right to change or cancel the order in case of exceptional circumstances that can not be affected. The reserved item may be replaced only by the same or by the article of several categories with the consent of the ordering party. If there is no substitute for the reserved item, the client has the right to refund the full amount paid.


If the customer wishes to change or cancel the order it is obliged to do so in writing (by e-mail, fax). will endeavor to make an order change if it is possible.

OBLIGATIONS undertakes to take care of the implementation of the reserved articles and the rights of the contracting authority in accordance with the rules of the profession. is not responsible for the non-performance of reserved items caused by force.


If the item does not comply with the reservation, the client has the right to comparable compensation by filing a written complaint.

Procedure relating to the objection
– if the customer is not satisfied with the condition of the article, he / she must immediately inform the upon written notice. Otherwise, the objection will not be accepted
– The contracting authority is obliged to cooperate with in good faith in order to address the causes of the complaint
– if the complaint is justified and its causes can not be removed by can provide the customer with a replacement item corresponding to the paid
– is obliged to settle the objection within 14 days from the date of receipt, and until the decision is rendered, the contracting authority waives the right to mediate third parties and court institutions or to provide information to the media. If the contracting authority acts in contravention of this provision, regardless of the allegation of its complaint, has the right to seek compensation for the damage it would have caused such a procedure by the client.
– Upon a justified complaint, the contracting authority is entitled to monetary compensation solely for the advertised part of the article.


If you have changed the order you can return without explanation, and you can cancel the order even before it has been sent to the delivery address. If you ordered and received the goods at the address, but you would like something else, you can make a replacement: the substitution can not be done by a classic ‘1 for 1’, but it is necessary to make a one-sided termination of the Purchase Agreement with refunds (and previously contact our user support); a new order of the desired product can be made at any time. Complaints are made for goods that have been delivered incorrectly or are not complete due to some defects occurring before or after packaging, but not by the buyer.

Single-sided purchase contract termination

One-off termination of the Contract is possible within 14 days from the date of receipt of the shipment. There are a number of simple steps, and filling out the one-off termination agreement for distance sales and packing products in the box next to this contract are the first in a series of these steps. The termination clause of the said Agreement is that the purchased goods have not been used – if the use (impairment) has occurred, the supplier will, upon receipt of the returned goods in the warehouse, evaluate the condition of the goods according to the visible signs of use and accordingly determine which percentage of the money will be paid back to the buyer. After filling out the Contract Termination Form, email us at  or by mail to Health From Nature s.r.o., Vondroušova 1186 / 33, Praha 16300 Czech Republic. After that, our customer support will contact you, and arrange for refund details.
We refund the money by the way the payment was made, ie by payment to the account if the payment was made by cashback, only after receipt of the returned goods.

You can download the one-off termination agreement for a distance purchase contract at this link in pdf format and you can fill it out physically after printing.


We advise you not to take over the package before signing the delivery list, but open it in the presence of the courier and check the outline of the package order in the package, especially if the package shows visible damage. If the goods are visibly damaged, are missing or are goods that you have not ordered, please do not download the package – the delivery will return it to us and our customer support will contact you to arrange for a new delivery of the correct goods or any refund if the goods you want is not available.


If you have purchased the ordered goods and subsequently found any damage, defects or malfunctions that were not caused by your handling, and before or after the first use of the product, you must notify us within 8 days of your product download. Please feel free to contact our customer service that will guide you in the product complaint steps; it includes the download of the old article and the delivery of the new item without additional customer charges or refund if no new item is available.
Health From Nature s.r.o. reserves the right to reimburse the costs incurred in the non-refundable process, ie when the goods delivered are ordered and there is no damages, deficiencies or malfunctions.

For a refund, replacement or complaint please contact our customer service at tel. +31 61 7085 395 or

Please forward your objections within the meaning of Article 8 of the Consumer Protection Act to:

  • d.o.o.

or by email:


CONSUMER PROTECTION LAW web shop operates in accordance with the Consumer Protection Act, the law of the Republic of Croatia that protects the basic rights of consumers when purchasing products and services. Below are parts of the Act that relate to our web shop and customer protection; ‘Seller’ is provided below the web shop (Health From Nature s.o.), and ‘Buyer’ means any visitor who has made an order in the said shop and paid the product.

Product quality

Seller guarantees product quality guaranteed by the manufacturer.

Customer Objections

In accordance with Art. 10 of the Consumer Protection Act, the Seller shall allow all Buyers to send their objections by mail to the Seller of Vondroušova 1186/33, Praha 16300 Czech Republic, or by e-mail to the salesperson e-mail:
and the Seller will notify the Buyer of the received complaint. All remarks and objections will be answered by the Seller at the latest within 15 days of receipt of the complaint. In order for the Seller to confirm, in accordance with Article 10, paragraph 5 of the Consumer Protection Act, the receipt of the written complaint, and then respond to the same, the Buyer should provide accurate data for the receipt thereof.

Statement of Warranty and Service Terms

The warranty terms set out in the warranty list apply to all products for which the Seller grants a warranty. The buyer is obliged to keep the bill and guarantee sheet for the entire warranty period. The Seller warrants that the product being used in accordance with the enclosed instructions and the warranty sheet will function properly within the warranty period. In the event of a failure and other possible disadvantages, the Seller shall undertake to repair or replace the Product within a reasonable time in accordance with the Mandatory Obligations Act. The right to use the guarantee is realized only upon presentation of the invoice. The buyer is obliged to keep the guarantee sheet and account. The warranty certificate is considered to be full upon presentation of the invoice, whether or not the warranty certificate is verified or not verified by the Seller. Product malfunctions resulting from improper use and / or failure to comply with the instructions are not warranted. Service and sale of replacement parts for the purchased product is ensured through authorized repairers listed on the warranty sheet.

Liability for Material Failures

The Seller is liable for material defects in products in accordance with the Mandatory Obligations Act (Articles 400-422). The seller is liable for the material defects of the goods she had at the time of the Customer’s transfer of risk, regardless of whether he was aware of it. The Seller is also liable for material misstatements occurring after the Customer’s transfer of risk if they are the consequence of the cause that existed before. The seller does not respond to a slight material shortage. There is a material disadvantage:

  • If the thing does not have the required properties for its regular use or traffic,
  • If the item does not have the special features required for the Buyer’s purchase, which was known to the Seller or should have been known
  • if the thing does not have any properties or features that are explicit or tacitly contracted or prescribed
  • When a Seller has delivered a thing that is not the same as a sample or a model unless the sample or model is shown for notification purposes only
  • If the thing does not have properties that are otherwise in other things of the same type and which Buyer could reasonably expect from the nature of things, especially considering the public
  • Vendor, Producer, and Representative Statement of Property (Advertisements, Labeling etc.)
  • If the item is improperly installed provided the installation service is included in the sales contract fulfillment
  • If improper installation is the result of disadvantages in the assembly instructions.

If the Buyer, on the basis of a manufacturer’s statement or his representative, expects to have certain property properties, the disadvantage is not taken into account if the Seller did not know or knew about those statements or those statements were denied by the time the contract was concluded or did not affect the Buyer’s decision to conclude a contract. The Seller fails to respond to any defects if they were known to the Buyer at the time of the conclusion of the contract or could not remain unknown to him. The seller also responds to the deficiencies that the buyer could easily perceive if he stated that the thing had no disadvantages or that the thing had certain features or features.

How to submit a complaint


In accordance with the EU regulations, web shop is involved in solving consumer disputes for products and services purchased online and which customers can submit online.

Regulation of the European Union no. 524/2013. of Online Dispute Resolution Platforms is being applied since January 09, 2016.

Pursuant to Article 14, paragraph 1, of this Regulation, the obligation of traders established in the European Union participating in online sale contracts is required to provide an electronic link to the ORS Platform in an easily accessible place on its website. The Platform for Online Dispute Resolution (Platform for the ORS) started its work on February 15, 2016.

In addition to the above provisions, the following is an electronic link: Platform for online consumer dispute settlement

For more detailed information please feel free to contact us via e-mail at


All disputes Health From Nature s.r.o. and the contracting authority will endeavor to settle in an agreement, and in the event that the agreement can not be reached, the jurisdiction of the court in Zagreb is contracted.